OUR SERVICES
COMPLETE MANAGEMENT
Includes all Quokka 360 services:
– Listing creation
– Publication on OTA platforms
– Publication on Quokka website
– Booking and payment management
– Customer service from 8 AM to 10 PM
– Cleaning and laundry
– Social media marketing, website, and newsletter
INSPECTION AND CONSULTATION
We visit the HOME you want to entrust to us and assess the improvements needed to enhance the space and maximize its potential.
PHOTO SHOOTING
We create a professional photoshoot that enhances the property and increases bookings.
BUREAUCRATIC PROCEDURES
We handle all needs regarding short-term rental procedures, habitability, and communication with tourist authorities.
LISTING CREATION
We prepare listings in line with the language of major platforms such as Airbnb, Booking.com, Vrbo, etc., constantly updating their features to make them effective and well-positioned.
HOMESTAGING
We give your home a new life by carefully refining its image and making it welcoming and comfortable.
WEB VISIBILITY
We highlight your property not only on platforms but also through our website, social media channels, and newsletters, to receive direct bookings and build customer loyalty.
CUSTOMER SERVICE
Welcoming
The RECEPTION service is available from 8:00 AM to 10:00 PM every day to assist guests.
We speak Italian, English, French, German, Spanish, and Russian.
Self Check-in
We manage the guest’s check-in and check-out independently using proven systems.
Guests receive messages and emails from the Quokka Team confirming the booking, along with a link to complete the online check-in with personal details and documents, as required by law.
PDF and videos
A video is filmed and edited, and a PDF with written instructions and photographic guidelines is prepared to explain to guests how to access the apartment.
Live check-in
For Luxury and high-end properties, an in-person check-in is organized with a member of the Quokka Team, who accompanies the guests into the home, showing the spaces and explaining how appliances, smart home systems, etc. (e.g., sauna, pool) work.
your home in good hands
MAINTENANCE
Quokka 360 provides a Maintenance Service, relying on professionals from its team who handle small/medium repairs and manage any external service interventions for more complex repairs (e.g., specific plumbing and electrical work, etc.).
Cleaning
We carry out apartment cleaning after each guest check-out, using an in-house staff.
For each check-in, we provide a breakfast basket for the first day and single-serving condiments.
Finally, we offer guests a Courtesy Kit with soap, shower gel, and shampoo branded Quokka 360.
Laundry
Quokka 360 takes care of the laundry service, providing the apartments with clean linen, both for the beds and the bathroom.
Deep cleaning
Every 6 months, we carry out a thorough cleaning of the apartment, taking care of every detail to ensure perfect hygiene in all areas of the home.
Worldwide
OTA
Quokka 360 utilizes the most important online booking platforms, such as Booking.com, Airbnb, and Expedia, along with their smaller regional platforms, which vary from country to country. This allows us to spread listings worldwide.
Thanks to Google positioning, excellent brand reputation, loyalty program, and marketing campaigns, direct bookings on the Quokka 360 website are continuously growing.
